Frequently Asked Questions

Find answers to common questions about our platform

Getting Started

How do I create an account?

Click the "Register" button in the top navigation, select your user type (Athlete, Team Manager, Coach, or Club Admin), fill in your details, and verify your email. It takes less than 5 minutes to get started!

What user types are available?

We offer four user types: Athletes (individual competitors), Team Managers (manage sports teams), Coaches (train athletes/teams), and Club Admins (manage gyms/clubs). Choose the one that best fits your role.

Is registration free?

Yes! Creating an account and setting up your profile is completely free. You only pay when you register for specific events or tournaments.

Events & Registration

How do I register for an event?

Browse events on the homepage or events page, click on an event that interests you, review the details, and click "Register Now". You'll be guided through the booking and payment process.

What payment methods do you accept?

We accept payments via Paystack, which supports credit/debit cards, bank transfers, and mobile money. All transactions are secure and encrypted.

Can I cancel my event registration?

Cancellation policies vary by event. Check the specific event's terms before registering. Some events offer full refunds if cancelled early, while others may have non-refundable deposits.

Will I receive a confirmation after booking?

Yes! You'll receive an instant email confirmation with your booking details, event information, and a unique QR code for check-in. You can also view all your bookings in your dashboard.

Athlete Profiles

What information should I include in my athlete profile?

Include your sport, weight class, fight record (for combat sports), achievements, training history, and any notable competitions. A complete profile increases your visibility to scouts and sponsors.

Can I update my profile information?

Absolutely! You can update your profile anytime from your dashboard. Keep your achievements, records, and photos current to showcase your progress.

Sponsorship & Partnerships

How can my company become a sponsor?

We offer Platinum, Gold, and Silver partnership packages. Contact us at partnerships@atcsportstours.org or visit our Sponsors section to learn about benefits and pricing. Custom packages are available for enterprise partners.

What benefits do sponsors receive?

Sponsors get logo placement at events, social media promotion, website visibility, VIP hospitality, brand activation opportunities, and access to our athlete network for endorsements.

Technical Support

I forgot my password. What should I do?

Click "Forgot Password" on the login page, enter your email address, and we'll send you instructions to reset your password. Check your spam folder if you don't see the email within a few minutes.

Is my payment information secure?

Yes! We use industry-standard SSL encryption and partner with Paystack, a PCI-DSS compliant payment processor. We never store your full card details on our servers.

How do I contact customer support?

Email us at support@atcsportstours.org, call +234 800 000 0000, or use the contact form on our Contact page. We respond within 24 hours on business days.

Still Have Questions?

Our support team is ready to help you with any inquiries

Contact Support